Frequently Asked Questions

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Towing

Yes. Call the location that is convenient for you and our customer service team will help you coordinate the towing.
Yes, provide the address to the tow truck driver and how them leave the keys in the convenient key drop-off slot. Our customer service team will contact you on the following business day.

If you are going through insurance, the tow bill will be billed directly to your insurance company.

If you decide to pay out of pocket, you will be responsible for paying the towing company directly.

Rental Cars

If you need a rental car, our customer service staff can assist you with making the necessary arrangements. If this is an insurance claim, please check your policy to confirm whether or not you have rental coverage and if there are any specific limitations. If you are paying for the rental yourself, you will pay the rental company directly.

We have strong relationships with both Discount and Enterprise and all of our locations. However, if you have a preferred rental company we are more than happy to coordinate a rental through them.

Estimates

You can now request an estimate online by clicking the Start Estimate button on the top right of this page.

Should you prefer to get an estimate in person, you can call whichever location is most convenient with you to book an appointment with our team.

No, we offer all estimates free of charge.

No, it is up to you to decide how many estimates you would like and if you want to compare your options. If this is an insurance claim, have your insurance company contact the shop directly and they will take care of managing the estimate and rates.
If your insurance company already came to assess your vehicle you are able to call and schedule the repairs with us. Please provide your insurance information and we can obtain our own copy of the estimate. We begin the repair process from the original estimate.

This is dependent on whether you are personally paying for the repair or if it is an insurance claim. If you are paying, this is completely up to you and our estimators will make recommendations that are best for the integrity of the repair.

Each insurance company has different parts guidelines. Many insurance companies only allow for aftermarket (copied and made by another company), remanufactured (previously damaged) or used (LKQ) parts to be used during the repair. You always have the option to pay any difference in parts prices if you would like to use all OEM factory parts in your repair.

Repair Process

Yes, it is completely within your right to choose who will repair your vehicle. If you cannot decide on a repair facility, your insurance company can recommend a repair shop that offers insurance approved repairs. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.

There are many factors to consider when estimating length of time for the repairs like part availability, paint and material dry times and availability of specific equipment within our facility. We understand that you depend on your transportation and we work very hard to complete the repair in a timely manner.
Vehicles with frame or suspension damage will require a two or four-wheel alignment. We have specifications on every vehicle to ensure that the frame or unibody is returned to its pre-accident condition.
With our highly skilled professionals in auto body repairs and paint matching technology we are able to reproduce the finish on your vehicle. We only use the highest of quality paint.
Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.
These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Our certified repair professionals always work to ensure a good parts fit and make recommendations to your or our insurance partners to ensure the integrity of the repair.
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to ensure they are OEM and not Aftermarket.
Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. This guarantee does not transfer with a change in ownership.

We do everything in our power to ensure your vehicle is back to pre-accident condition when your vehicle leaves our shop. If you notice that something doesn’t seem right, please call our customer service team and we will take care of any issues right away.

Insurance

Claim numbers are issued by your insurance company at the time you report your car accident. Make sure to write it down and bring it with you when you come in to begin the repair process; we’ll do the rest.

A deductible is determined at the purchase of your insurance policy and the amount is dependent on your specific policy. If the repair is going through your insurance, the cause of the accident will determine the deductible amount. Ask your insurance company or review your policy for more details.

The cost of repairs plus the value of the vehicle in damaged condition (salvage value) – is greater than the Actual Cash Value (ACV) of the vehicle prior to the accident.

Payments

If you have one, your deductible is due to the shop at the time you pick up your vehicle.. The insurance cheque issued will not include your deductible amount. If you are expecting your deductible to be reduced or waived we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.

Payment is due at the time the repair is complete. Please bring any insurance cheques with you and your deductible – if you are going through insurance. If you prefer, you are able to simply sign the cheque over to us and do not need to deposit it into your account.

If it is not an insurance claim you will be expected to pay for all repairs in full upon pickup of your vehicle.

We accept Cash, Debit, Visa, Master Card, and Amex.
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.

Post Repair Care

You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.

For the first 30 days we suggest that you:

  • Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface.

For the first 90 days we suggest that you:

  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

Start your estimate

Our free online estimate tool will guide you through the process so that we can assess your needs properly. Start your estimate by clicking on the button below!