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If you are going through insurance, the tow bill will be billed directly to your insurance company.
If you decide to pay out of pocket, you will be responsible for paying the towing company directly.
If you need a rental car, our customer service staff can assist you with making the necessary arrangements. If this is an insurance claim, please check your policy to confirm whether or not you have rental coverage and if there are any specific limitations. If you are paying for the rental yourself, you will pay the rental company directly.
We have strong relationships with both Discount and Enterprise and all of our locations. However, if you have a preferred rental company we are more than happy to coordinate a rental through them.
You can now request an estimate online by clicking the “Start Estimate” button on the top right of this page.
Should you prefer to get an estimate in person, you can call whichever location is most convenient with you to book an appointment with our team.
No, we offer all estimates free of charge.
This is dependent on whether you are personally paying for the repair or if it is an insurance claim. If you are paying, this is completely up to you and our estimators will make recommendations that are best for the integrity of the repair.
Each insurance company has different parts guidelines. Many insurance companies only allow for aftermarket (copied and made by another company), remanufactured (previously damaged) or used (LKQ) parts to be used during the repair. You always have the option to pay any difference in parts prices if you would like to use all OEM factory parts in your repair.
Yes, it is completely within your right to choose who will repair your vehicle. If you cannot decide on a repair facility, your insurance company can recommend a repair shop that offers insurance approved repairs. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
We do everything in our power to ensure your vehicle is back to pre-accident condition when your vehicle leaves our shop. If you notice that something doesn’t seem right, please call our customer service team and we will take care of any issues right away.
A deductible is determined at the purchase of your insurance policy and the amount is dependent on your specific policy. If the repair is going through your insurance, the cause of the accident will determine the deductible amount. Ask your insurance company or review your policy for more details.
If you have one, your deductible is due to the shop at the time you pick up your vehicle.. The insurance cheque issued will not include your deductible amount. If you are expecting your deductible to be reduced or waived we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.
Payment is due at the time the repair is complete. Please bring any insurance cheques with you and your deductible – if you are going through insurance. If you prefer, you are able to simply sign the cheque over to us and do not need to deposit it into your account.
If it is not an insurance claim you will be expected to pay for all repairs in full upon pickup of your vehicle.
Post Repair Care
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
- Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.